STEVE HEAPY /CEO Jet2 Holidays
10:00 – 10:20 LA TOUROPERACIÓN ANTE EL FUTURO: VISIÓN DE UN GRAN CLIENTE DE ESPAÑA
Jet2.com is a leading leisure airline providing friendly low fares to over 70 exciting sun, city and ski destinations across Europe. It operates from nine UK airports: Belfast International, Birmingham, East Midlands, Edinburgh, Glasgow, Leeds Bradford, London Stansted, Manchester and Newcastle.
Jet2.com prides itself on offering award winning customer service, friendly flight times, allocated seating and a generous 22kg baggage allowance. This has seen Jet2.com win a number of awards, including Short Haul Airline of the Year at the 2019 Telegraph Travel Awards, as well as five accolades at the 2019 TripAdvisor Excellence Awards – Best Airline – UK (third year running), Best Airline – Europe, Best Low Cost Airline – Europe (third year running), Best Economy Class – Europe (second year running) and Top 10 Airlines of the World (second year running).
Jet2.com is the 3rd largest registered airline in the UK and in Summer 20 it will operate a fleet of over 110 aircraft.
Jet2holidays is the UK’s second largest tour operator and provides great value package holidays you can trust to more than 600 resorts across the Mediterranean, Canary Islands and Europe.
When customers book with Jet2holidays they enjoy a VIP customer service, with Jet2.com flights, transfers to and from the airport, and a choice of 5,000 2-5 star hotels included.
With any duration holidays, free Resort Flight Check-in service in selected hotels, and more Customer Helpers in-resort and in airports than any other holiday company, Jet2holidays is repeatedly recognised by customers and independent organisations for delivering a VIP customer service. This has resulted in a catalogue of accolades such as Which? Travel Brand of the Year (2018), Which? Recommended Provider (2019) and Best Tour Operator for Customer Service by The Institute of Customer Service.
This popularity, alongside customer friendly touches such as 1000’s of Free Child places, an industry leading 22kg baggage allowance, and a choice of ways to book including Call Centre, Online and Independent Travel Agents, all for a low £60 per person deposit, has enabled the company to grow to become the UK’s largest tour operator to Spain today.